{"id":12866,"date":"2025-12-02T09:51:13","date_gmt":"2025-12-02T09:51:13","guid":{"rendered":"https:\/\/oaklers.co.uk\/?page_id=12866"},"modified":"2025-12-02T09:52:43","modified_gmt":"2025-12-02T09:52:43","slug":"oaklers-refund-return-policy","status":"publish","type":"page","link":"https:\/\/oaklers.co.uk\/index.php\/oaklers-refund-return-policy\/","title":{"rendered":"Oaklers Refund &amp; Return Policy"},"content":{"rendered":"\n<p>At <strong>Oaklers<\/strong>, we take pride in providing high-quality, factory-direct furniture crafted with care and delivered securely across the UK. Every item undergoes strict quality checks before dispatch. However, if you receive a damaged, faulty, or incorrect product, we\u2019re here to make it right.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Free Returns for Damaged or Incorrect Products<\/strong><\/h2>\n\n\n\n<p>If your order arrives damaged, defective, or not as described, you are eligible for a <strong>free return or replacement<\/strong>. Simply contact our support team within <strong>7 days<\/strong> of receiving your order, and we\u2019ll arrange a prompt resolution.<\/p>\n\n\n\n<p>Our team will guide you through the return process and ensure your replacement or refund is processed smoothly \u2014 at <strong>no additional cost<\/strong> to you.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Return Conditions<\/strong><\/h2>\n\n\n\n<p>To qualify for a return or exchange, please ensure that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The return request is made <strong>within 7 days<\/strong> of receiving your order.<\/li>\n\n\n\n<li>The item <strong>has not been assembled<\/strong> or used.<\/li>\n\n\n\n<li>The product is returned in its <strong>original packaging and condition<\/strong>.<\/li>\n\n\n\n<li>For non-damaged items, <strong>return shipping costs<\/strong> will be borne by the customer.<\/li>\n<\/ul>\n\n\n\n<p>\u26a0\ufe0f <em>Assembled or modified furniture cannot be accepted for return unless proven faulty upon delivery.<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Missing or Incomplete Orders<\/strong><\/h2>\n\n\n\n<p>If any part or component of your furniture is missing or incorrect, please contact us immediately.<br>Email us at \ud83d\udce7 <strong><a href=\"http:\/\/\">support@oaklers.co.uk<\/a><\/strong> with your order details and clear images of the issue.<br>Our team will review your request and send the missing parts or replacement as soon as possible.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Refund Process<\/strong><\/h2>\n\n\n\n<p>Once your return is received and inspected, we\u2019ll notify you via email.<br>Approved refunds will be issued to your original payment method within <strong>5\u201310 business days<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Important Note<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Returns due to change of mind or ordering the wrong product may incur return shipping fees.<\/li>\n\n\n\n<li>Please check your order carefully upon delivery before assembling your furniture.<\/li>\n\n\n\n<li>Damaged items must be reported <strong>within 7 days<\/strong> of delivery.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Need Help?<\/strong><\/h2>\n\n\n\n<p>For any return or refund queries, please reach out to our customer support team:<br>\ud83d\udce7 <strong><a href=\"http:\/\/\">support@oaklers.co.uk<\/a><\/strong><br>\ud83d\udcde Available Monday \u2013 Saturday | 9:00 AM \u2013 6:00 PM<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>\ud83e\ude91 Oaklers \u2013 Factory Prices. Premium Quality. Reliable Delivery.<\/strong><br>Your home, your style \u2014 direct from the factory.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Oaklers, we take pride in providing high-quality, factory-direct furniture crafted with care and delivered securely across the UK. Every item undergoes strict quality checks before dispatch. However, if you receive a damaged, faulty, or incorrect product, we\u2019re here to make it right. Free Returns for Damaged or Incorrect Products If your order arrives damaged, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12866","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/oaklers.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/12866","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oaklers.co.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oaklers.co.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oaklers.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oaklers.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=12866"}],"version-history":[{"count":1,"href":"https:\/\/oaklers.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/12866\/revisions"}],"predecessor-version":[{"id":12867,"href":"https:\/\/oaklers.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/12866\/revisions\/12867"}],"wp:attachment":[{"href":"https:\/\/oaklers.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=12866"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}