At Oaklers, we take pride in providing high-quality, factory-direct furniture crafted with care and delivered securely across the UK. Every item undergoes strict quality checks before dispatch. However, if you receive a damaged, faulty, or incorrect product, we’re here to make it right.
Free Returns for Damaged or Incorrect Products
If your order arrives damaged, defective, or not as described, you are eligible for a free return or replacement. Simply contact our support team within 7 days of receiving your order, and we’ll arrange a prompt resolution.
Our team will guide you through the return process and ensure your replacement or refund is processed smoothly — at no additional cost to you.
Return Conditions
To qualify for a return or exchange, please ensure that:
- The return request is made within 7 days of receiving your order.
- The item has not been assembled or used.
- The product is returned in its original packaging and condition.
- For non-damaged items, return shipping costs will be borne by the customer.
⚠️ Assembled or modified furniture cannot be accepted for return unless proven faulty upon delivery.
Missing or Incomplete Orders
If any part or component of your furniture is missing or incorrect, please contact us immediately.
Email us at 📧 support@oaklers.co.uk with your order details and clear images of the issue.
Our team will review your request and send the missing parts or replacement as soon as possible.
Refund Process
Once your return is received and inspected, we’ll notify you via email.
Approved refunds will be issued to your original payment method within 5–10 business days.
Important Note
- Returns due to change of mind or ordering the wrong product may incur return shipping fees.
- Please check your order carefully upon delivery before assembling your furniture.
- Damaged items must be reported within 7 days of delivery.
Need Help?
For any return or refund queries, please reach out to our customer support team:
📧 support@oaklers.co.uk
📞 Available Monday – Saturday | 9:00 AM – 6:00 PM
🪑 Oaklers – Factory Prices. Premium Quality. Reliable Delivery.
Your home, your style — direct from the factory.